A participant is counted when he/she registers for the event as a paid entry through the platform. We do not charge for free entries.
You will be charge monthly based on the number of participants who sign up that month. The bill is based on new participants added in each month.
There is no other fees that you need to pay. The fee stated in the plan includes all the credit cards and bank transfer fees.
You can upgrade to a higher-level plan at any time by getting in touch with us. You'll be charged for the new price when you upgrade your plan. However you cannot downgrade your current plan.
We will deduct StarPodium service fee from the fund we collected before paying out to you. If you opt for pass on fee to participant, you will receive the exact ticket amount from the payout.
You get access to every feature currently included in the plan you choose for each event.
You'll get the most out of StarPodium if you start with a new event. If you're switching over from your current solution, we can assist you with the switch.
Absolutely! You can export all your participants data from the platform easily.
No, we do not delete any data when an event is over. We are custodians of data on behalf of organisers that use StarPodium; each organiser owns its event and participant data. We do not misuse your data or cross sell/market them to any other events.
You can use our help centre to find out more about what you need, or contact us for support from your account.