A participant is counted when he/she registers for the event whether it's a paid or complimentary entry through the platform.
You will be charge monthly based on the number of participants who sign up that month. The bill is based on new participants added in each month.
StarPodium service fee is a flat rate that you pay-as-you-go. You will have the options of integrating your own payment processor or choose to opt for ours. There will be no integration fees. Please contact us to inquire about our payment processor.
You can upgrade to a higher-level plan at any time by getting in touch with us. You'll be charged for the new price when you upgrade your plan. However you may not downgrade your current plan.
You can use your credit card to pay for any plan.
You get access to every feature currently included in the plan you choose for each event.
You'll get the most out of StarPodium if you start with a new event. If you're switching over from any of your current solutions, we are also flexible with it and we can set it up anytime easily.
Absolutely! You can export all your participants data easily from the platform.
No, we do not delete any data when an event is over. We are custodians of data on behalf of organisers that use StarPodium; each organiser owns its event and participant data. We do not misuse your data or cross sell/market them to any other events.
You can use our help centre to find out more about what you need, or contact us for support from your account.